1. Return and Refund Policy

Last updated: October 10, 2026

Thank you for shopping with Andova. We want customers to be satisfied with their purchases. This Return and Refund Policy explains the conditions under which returns, replacements, and refunds may be requested.

Returns

Customers may request a return within 30 days of delivery.

To be eligible for a return:

• The item must be unused, unworn, and in the same condition in which it was received.
• The item must include its original packaging, tags, and accessories, where applicable.
• Proof of purchase or the original order number must be provided.
• The return must be authorized by our customer support team before being sent.

Items returned without prior authorization may not be accepted.

Non-Returnable Items

The following items cannot be returned unless they arrive defective, damaged, or incorrect:

• Gift cards
• Personal care or hygiene products that have been opened or used
• Items marked as final sale
• Products that have been used, altered, damaged, or modified after delivery
• Items returned without their original packaging when the packaging is necessary to establish their original condition

Nothing in this policy limits rights that cannot legally be excluded under applicable consumer protection laws.

Damaged, Defective, or Incorrect Products

Customers should inspect their order after delivery.

If an item arrives damaged, defective, or materially different from what was ordered, contact us within 7 days of delivery at info@andovashop.com.

Include:

• Order number
• Date of purchase
• Full name used for the order
• Description of the problem
• Clear photographs or other reasonable evidence showing the issue

After reviewing the claim, Andova may provide a replacement, refund, or other remedy as required by applicable law.

Return Shipping

Unless the product was defective, damaged, or incorrectly supplied, customers are responsible for applicable return shipping costs.

Do not return an item to the original shipping address without receiving return instructions from us first.

Refunds

Once an eligible return is received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method. After a refund has been issued, your bank or payment provider may require additional processing time before the funds appear in your account.

Original shipping charges are non-refundable unless required by applicable law or the return results from an error by Andova.

Cancellations

Orders are processed quickly. A cancellation request does not guarantee that an order can be canceled.

Once an order has entered fulfillment or has shipped, it cannot normally be canceled and must instead follow the applicable return process.

Contact

Return and refund requests must be sent to:

Andova
Email: info@andovashop.com

Customers must provide their order number and purchase information when requesting assistance.