5. Contact Information

Last updated: October 10, 2026

Customer support for Andova is available at:

Store: Andova
Email: info@andovashop.com

Required Information When Contacting Us

To locate and review an order, customers must provide:

• Order number
• Date of purchase
• Full name used when placing the order
• Email address associated with the order
• Clear description of the request or issue

For damaged, defective, or incorrect products, photographs may also be required.

Requests that do not contain sufficient information to identify the order may require additional information before they can be processed.

Tracking Requests

Tracking information is automatically provided by email after an order ships, when tracking is available.

Customers should use the tracking link included in their shipping confirmation email to monitor the shipment.

Our support team does not manually track packages on behalf of customers when the carrier's tracking information is already available.

Customer Service Response Time

We aim to respond to customer service inquiries within 24–48 business hours.

Sending multiple messages regarding the same request may delay processing.