2. Privacy Policy

Last updated: October 10, 2026

This Privacy Policy describes how Andova collects, uses, discloses, and otherwise processes personal information when customers visit our store, make a purchase, contact us, or otherwise interact with our services.

Information We Collect

Depending on how you interact with our store, we may collect:

• Name
• Email address
• Billing address
• Shipping address
• Telephone number when provided
• Order and transaction information
• Payment-related information
• Customer support communications
• IP address
• Browser and device information
• Website activity and interaction data
• Cookie and similar technology information

Payment information may be processed directly by our payment providers rather than stored directly by Andova.

How We Use Personal Information

Information may be used to:

• Process and fulfill orders
• Process payments and refunds
• Provide shipping and tracking information
• Communicate about orders
• Provide customer support
• Detect and prevent fraud
• Protect our store and customers
• Improve our products, website, and services
• Measure website and advertising performance
• Provide marketing communications where permitted
• Comply with legal and regulatory obligations

Service Providers and Third Parties

Personal information may be shared with service providers necessary to operate our business, including:

• Shopify
• Payment processors
• Fulfillment providers
• Shipping and logistics companies
• Customer service providers
• Fraud prevention services
• Analytics providers
• Advertising and marketing platforms

Information is shared as reasonably necessary to provide these services and operate the store.

Cookies and Similar Technologies

Our store may use cookies, pixels, and similar technologies for:

• Essential website functionality
• Remembering customer preferences
• Analytics
• Fraud prevention
• Advertising and marketing measurement

Available privacy choices may depend on the customer's location and applicable law.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain appropriate business and transaction records, resolve disputes, prevent fraud, and satisfy legal obligations.

Your Privacy Rights

Depending on where you live, applicable law may provide rights to:

• Access personal information
• Correct inaccurate information
• Request deletion
• Obtain a copy of certain information
• Restrict or object to certain processing
• Withdraw consent where processing is based on consent

Requests can be submitted to info@andovashop.com.

We may need to verify the requester's identity before processing certain requests.

Security

We use reasonable administrative and technical safeguards designed to protect personal information. No method of transmission or electronic storage can be guaranteed to be completely secure.

Changes to This Policy

We may update this Privacy Policy when our practices, services, or legal obligations change.

Contact

Privacy-related inquiries:

Andova
Email: info@andovashop.com